Playbook Refund Policy

Effective date: November 5, 2026.

Privacy · Terms · Refunds

Sideline Playbook is operated by Samuel Bartlett, operating as Sideline Science, Wisconsin, United States.

Support: [email protected] Mail: Samuel Bartlett / Sideline Science, W343S9135 Jericho Dr, Eagle, WI 53119, United States.

Seven-day refund for your first purchase

If Sideline Playbook is not right for you, request a full refund within 7 calendar days of the timestamp of your first successful paid subscription purchase. The window is seven 24-hour periods after that payment. This applies to either the monthly or annual plan, once per customer.

Using the app or creating exports during that window does not by itself disqualify you. The window begins with a real paid purchase, not a simulated test payment or complimentary account grant. Canceling and buying again does not restart the first-purchase refund window.

How to request a refund

Email [email protected] with the subject Sideline Playbook refund request. Include the email used for your subscription and, if available, your Stripe receipt or invoice number. Do not send a full card number, security code, password, or secret key.

We verify the purchase and request before processing it. Eligibility is based on when you sent the request; a response delay will not cause a timely request to miss the window. Approved refunds go to the original payment method through Stripe. The time for a credit to appear depends on Stripe and your payment provider; we cannot guarantee an exact arrival date.

Renewals and later requests

After the initial seven-day window, payments, including monthly and annual renewal payments, are generally nonrefundable. We do not ordinarily provide prorated refunds for unused days, voluntary mid-period cancellation, or failure to use the app.

This does not limit refunds, withdrawal rights, or other remedies required by applicable law. Contact support about duplicate or incorrect charges, suspected unauthorized charges, or a material failure to provide the purchased service; we will investigate and correct charges or provide remedies where appropriate or legally required.

Cancellation is separate from a refund

To stop future renewals, use Account → Manage billing and complete cancellation, or contact support if you cannot use that option. Ordinary cancellation keeps full access until the end of the paid period and does not automatically refund an earlier payment.

If we approve a full first-purchase refund, we will cancel the subscription and end its paid editing access as part of processing the refund. Saved plays and drills remain available to view and export while your account is open and the service is available. An account-deletion request is separate.

Complimentary access has no purchase price to refund. Changing plans does not create a new first-purchase refund window; any separately disclosed checkout credit or proration will be shown when applicable.

Your legal rights

Nothing in this policy overrides a non-waivable right under applicable law. Contact support if you believe your circumstances require a different remedy.